A Few Complaints About Old Navy

This may not be a very exciting post to read but I have some griping to do. I keep having one bad experience after another with Old Navy! First of all, I hate that they started charging $7 for shipping instead of $5- I realize this is to allow me to shop from multiple stores (Banana, Gap, Athleta and PiperLime) but I never do! If everything I buy is just from Old Navy, I think I should only have to pay $5. They also now charge a $6 fee if you just return something rather than exchange it. Chumps. I have been trying for about a month to get Rob some new jeans from there. I have been to both stores in Des Moines and been checking online and I have had no luck. Finally, they had them online when I checked on Sunday. I selected two pairs and put them in my cart only to have them removed from my cart when I tried to pay because they said they didn't actually have them. By the way, that was after about 10 minutes of trying to get through their super-slow site and getting several error messages about not being able to find the old navy server. I checked again last night and was able to FINALLY order them though I keep waiting for an email telling me that they aren't available after all. On to me. I ordered a pair of maternity jeans in December and the ones that came were not the size they claimed. I have other ON Maternity pants that are the same size or smaller and they all fit just fine but these were way too tight on my legs. I exchanged them for another style that was very similar and the same size fits perfect. However, I'm quite sure the latest pair had been worn by someone before. And that is not the first time that has happened to me! A few years ago, I bought a pair of jeans from the Old Navy store in Clovis, CA and I was so in love them- just that perfect pair of jeans. I would have bought several pairs just like them but it was the last pair and on the clearance rack. I realized when I got home that someone had worn them before. I was mad but loved them too much to take them back. That time, things worked out pretty good though because whatever idiot wore them and returned them left $20 in the pocket for me! Not so lucky this time but I'm still going to keep them. I'm sure we will keep shopping there because we are always happy with the clothes we get but geez, could they just make it a little easier for me just one time?

UPDATE (2/17/10): The clothes all were delivered on Monday, on time and everything was there. However, it seems Old Navy has changed how they are making their "loose painter jeans" and it is not so good. They are way tighter and don't fit the same at all. I even looked at the comments left on Old Navy's site about these jeans and there are tons of complaints about this change. Since I seem to be in a mood to complain about ON, maybe I will leave a comment too. Rob has worn this same style of jeans for the 5 years that I have known him and probably even a lot longer than that. He doesn't seem too bummed about it but I feel bad for the guy. And I don't anticipate looking for a replacement for these- not a lot of fun. Hopefully they will bring back the old style and make everybody happy again! My shirt and Rex's shirt are great though so yay for that.